7-pillars-of-management
The 7 Pillars of Management
Do you find yourself overloaded with so many things to do each day? How often do you feel stretched that there is never enough time to get everything done? If you answered yes, you’re not alone. Being able to manage
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customer-service-excellence
Customer Service Excellence
Whether it’s providing internal service to other departments, or external service from people that buy your products or services, excellent customer service is an essential component of any successful organisation. That’s why everyone is a customer! Whether your contact with
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developing-your-emotional-intelligence
Developing Your Emotional Intelligence
Research into emotional intelligence shows that your EQ plays a key role in being able to achieve higher levels of productivity, better inter-personal performance, and enjoy greater job satisfaction. When you develop your EQ, you’ll become more confident, capable, and
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developing-your-personal-assertiveness
Developing Your Personal Assertiveness
  How many times have you wanted to express yourself more clearly but felt you couldn’t. In today’s workplaces, assertiveness is one of the most effective communication methods for building better relationships and honestly conveying your thoughts and feelings. After
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developing-your-personal-resilience
Developing Your Personal Resilience and Managing Change
Is your team or organisation going through some changes right now?If managed well, change can bring renewal and revitalisation for you and your organisation. After all, improvement and growth can only occur through a process of change. While that all
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high-performance-at-work
High Performance at Work
Why is it that some employees are able to achieve so much professionally, whereas their colleagues just “get through the day?” For example, at work, when two team mates commit to a goal, why does one of them manage to
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negotiation-power
Negotiation Power
Every day you encounter situations where you need to negotiate. Perhaps it’s the negotiation on the purchase of equipment, getting a customer agree to your offer, close a sale, or ask a colleagues to help you on a project. Understanding
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presentation-power
Presentation Power
As all skilled presenters know, at the heart of delivering a powerful presentation is the ability to connect and persuasively communicate to their audience. So, are you ready to learn how to stand up and speak confidently the next time
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successfully-managing-conflict-and-difficult-people
Successfully Managing Conflict and Difficult People
How you resolve with conflict and work with unreasonable or difficult people is one of the most stressful situations any manager or employee can find him or herself in. Whether the conflict occurs among other team members, or with your
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time-and-territory-management
Time & Territory Management
Regardless of how skilled your salespeople are, if they work below their capability to manage their time,and customer relationships within their sales territories, they will never fully fulfil their sales potential. And with costs escalating, customers becoming more demanding and
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time-track-time-management-and-productivity
Time Track: Time Management & Productivity
A Do you find yourself overloaded with so many things to do each day? How often do you feel stretched that there is never enough time to get everything done? If you answered yes, you’re not alone. Being able to
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telephone power
Telephone Power
An incoming phone call to your business is often a customer’s first point of contact with your organisation, and it’s during these interactions that customers form instant and lasting impressions of you, your colleagues and your business. That’s why how
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zero-inbox
Zero Inbox: Email Management for Busy People
How you resolve with conflict and work with unreasonable or difficult people is one of the most stressful situations any manager or employee can find him or herself in. Whether the conflict occurs among other team members, or with your
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