“Blog” Category

Want to deliver better customer service? Practice clear communication

Want to deliver better customer service? Practice clear communication

Whether you deliver customer service face-to-face or on the telephone, being clear in both what you say and how you say it is one of the keys to giving customers a great service experience.   Often when we helping organisations improve their people’s customer service skills, their managers tell us that there had feedback from…

Are Poor Sleeping Patterns an Early Warning of Alzheimers?

Are Poor Sleeping Patterns an Early Warning of Alzheimers?

Although I usually write articles on the subjects of productivity and workplace effectiveness, I came across anything article recently, and I thought I would bring your attention. The wonderful website Psyblog ran an article based on a study by Dr Barbara B. Bendlin that suggests poor sleep could be an early sign of Alzheimer’s in…

Managing Your Energy Not Just Your Time

Managing Your Energy Not Just Your Time

Jennifer Lee, the author of wonderful blog Artizen (also a great name for a blog) was recently writing on the need to balance the management of time with energy. For those who have been through any one of my time management training courses, you know that I’m also a great advocate of managing energy on…

4 Ways Trust is Built Within a Team

4 Ways Trust is Built Within a Team

Take a look at any great team whether on the sporting field or in an organisation, and you’ll find the team members respect and trust each other. I came across an interesting article recently on the wonderful 6seconds.org website that discussed the four key ideas of trust. I thought I’d take a moment and share…

Take 5

Take 5

If you’ve done any research into resolving conflict, then you’ve probably heard about the problem that all humans are susceptible to, and that is the amygdala hijack. And amygdala hijack is when the amygdala (the part of our brain that controls fight or flight) tries to protect us and puts our body in a state…

The Benefits of Time Tracking

The Benefits of Time Tracking

We all have exactly the same amount of time every day, and one way to boost your personal effectiveness is to consider where your time goes each day at work. Whether you decide to keep track of your time using an online app, or something as simple as a piece of grid paper, try keeping…

Leaders’ Role In Promoting Wellbeing In The Workplace

Leaders’ Role In Promoting Wellbeing In The Workplace

Leaders’ Role In Promoting Wellbeing In The Workplace   As a leader not only you have the power to influence your employees’ wellbeing, but it is also your obligation. Setting the positive mood of the workplace and sense of purpose and unity, preventing burnouts and bad communication, you increase productivity and yet influence everyone’s overall…

Your Why is Source of your Resilience, in Leadership or Personal Life

Your Why is Source of your Resilience, in Leadership or Personal Life

Have you ever met someone who managed to overcome all adversities, privately or professionally, and bounce back even stronger? I feel deep appreciation for such people who prove that there is no more resilient material than human spirit. Maybe you are one of them? Or maybe, luckily, you haven’t had too much situations in your…

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