“Portfolio” Category

The 7 Pillars of Management

The 7 Pillars of Management

Do you find yourself overloaded with so many things to do each day? How often do you feel stretched that there is never enough time to get everything done? through management, If you answered yes, you’re not alone. Being able to manage your time well and feel in control of your daily tasks is essential…

Customer Service Excellence

Customer Service Excellence

Whether it’s providing internal service to other departments, or external service from people that buy your products or services, excellent customer service is an essential component of any successful organisation. That’s why everyone is a customer! Whether your contact with customers is in person, by phone, or email, every time you and your colleagues interact…

Developing Your Emotional Intelligence

Developing Your Emotional Intelligence

Research into emotional intelligence shows that your EQ plays a key role in being able to achieve higher levels of productivity, better inter-personal performance, and enjoy greater job satisfaction. When you develop your EQ, you’ll become more confident, capable, and earn respect from colleagues, customers and family members. Having a high EQ also means you…

Developing Your Personal Assertiveness

Developing Your Personal Assertiveness

  How many times have you wanted to express yourself more clearly but felt you couldn’t. In today’s workplaces, assertiveness is one of the most effective communication methods for building better relationships and honestly conveying your thoughts and feelings. After all, any relationship built on respect and assertiveness is usually one built on openness and…

Developing Your Personal Resilience and Managing Change

Developing Your Personal Resilience and Managing Change

Is your team or organisation going through some changes right now?If managed well, change can bring renewal and revitalisation for you and your organisation. After all, improvement and growth can only occur through a process of change. While that all sounds good, “change” is a word that can strike fear in the hearts of many…

High Performance at Work

High Performance at Work

  Why is it that some employees are able to achieve so much professionally, whereas their colleagues just “get through the day?” For example, at work, when two teammates commit to a goal, why does one of them manage to follow through and complete the goal, and the other one doesn’t, or loses focus –…

Best ways to gain Negotiation Power

Best ways to gain Negotiation Power

Every day you encounter situations where you need to negotiate. Perhaps it’s the negotiation on the purchase of equipment, getting a customer agree to your offer, close a sale, or ask a colleagues to help you on a project. Understanding how to negotiate successful outcomes more often will bring you greater personal success and help…

Presentation Power

Presentation Power

As all skilled presenters know, at the heart of delivering a powerful presentation is the ability to connect and persuasively communicate to their audience. So, are you ready to learn how to stand up and speak confidently the next time you need to present or talk in front of a group? The good news is…

Successfully Managing Conflict and Difficult People

Successfully Managing Conflict and Difficult People

How you resolve with conflict and work with unreasonable or difficult people is one of the most stressful situations any manager or employee can find him or herself in. Whether the conflict occurs among other team members, or with your customers – unreasonable or difficult behaviour and interpersonal conflict can be debilitating and draining. The…

Time & Territory Management

Time & Territory Management

Regardless of how skilled your salespeople are, if they work below their capability to manage their time,and customer relationships within their sales territories, they will never fully fulfil their sales potential. And with costs escalating, customers becoming more demanding and more pressures on account managers to perform, the your account managers to use their time…

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