Follow the tips to give better customer services. Whether you deliver customer service face-to-face or on the telephone, being clear in both what you say and how you say it is one of the keys to giving customers a great service experience. Better customer services Often when we helping organisations improve their people’s customer service…
Early Warning of Alzheimers: Although I usually write articles on the subjects of productivity and workplace effectiveness, I came across anything article recently, and I thought I would bring your attention about critical disease of alzheimers. The wonderful website Psyblog ran an article based on a study by Dr Barbara B. Bendlin that suggests poor…
Managing your energy in better way. Jennifer Lee, the author of wonderful blog Artizen (also a great name for a blog) was recently writing on the need to balance the management of time with energy. You must know managing your energy other than just managing your precious time. For those who have been through any…
Take a look at any great team whether on the sporting field or in an organisation, and you’ll find the team members respect and trust each other. I came across an interesting article recently on the wonderful 6seconds.org website that discussed the four key ideas of trust. I thought I’d take a moment and share…
If you’ve done any research into resolving conflict, then you’ve probably heard about the problem that all humans are susceptible to, and that is the amygdala hijack. And amygdala hijack is when the amygdala (the part of our brain that controls fight or flight) tries to protect us and puts our body in a state…
We all have exactly the same amount of time every day, and one way to boost your personal effectiveness is to consider where your time goes each day at work. Whether you decide to keep track of your time using an online app, or something as simple as a piece of grid paper, try keeping…
Leaders Role In Promoting Wellbeing In The Workplace As a leader not only you have the power to influence your employees’ wellbeing, but it is also your obligation. Setting the positive mood of the workplace and sense of purpose and unity, preventing burnouts and bad communication, you increase productivity and yet influence everyone’s overall…