If you’ve done any research into resolving conflict, then you’ve probably heard about the problem that all humans are susceptible to, and that is the amygdala hijack. And amygdala hijack is when the amygdala (the part of our brain that controls fight or flight) tries to protect us and puts our body in a state ready to fight back or run away. Once your amygdala takes control of your emotional brain, it stops sending messages to your thinking brain. The moment you start getting emotional, or emotionally attached to a conflict situation, the chances are very good that you’re not going to be thinking rationally.
To make sure your amygdala doesn’t hijack your thinking brain, trying to take a step back, count to 10, take slow deep breaths – and just become more aware of your surroundings. When you’re more aware of what’s going on, especially if someone is getting angry, you can take a step back mentally or physically and assess the situation.
The worst thing to do is to be almost unconsciously drawn into the conflict. Instead, notice what’s happening and how you’re feeling and consciously withdraw yourself from becoming emotionally attached to what’s being said or done.
If you’d like to know more about solving a conflict in person or on the telephone, call our offices on 1300 – 881 – 891 to learn more about our one-day conflict resolution training program that we hold in Melbourne, Sydney, Brisbane and throughout Australia.