A Do you find yourself overloaded with so many things to do each day? How often do you feel stretched that there is never enough time to get everything done? If you answered yes, you’re not alone. Being able to manage your time well and feel in control of your daily tasks is essential if…
An incoming phone call to your business is often a customer’s first point of contact with your organisation, and it’s during these interactions that customers form instant and lasting impressions of you, your colleagues and your business. That’s why how well you communicate over the telephone, and the level of service the customer feels he…
How you resolve with conflict and work with unreasonable or difficult people is one of the most stressful situations any manager or employee can find him or herself in. Whether the conflict occurs among other team members, or with your customers – unreasonable or difficult behaviour and interpersonal conflict can be debilitating and draining. The…