SUCCESS TECHNOLOGIES PTY LTD [ACN 079 770 317] P.O Box 2124 Prahran, Victoria, Australia, 3181, trading as THE SUCCESS INSTITUTE PTY LTD (we, us, our) provide open access to online tertiary business training and related services. In providing these services, we collect, use and disclose personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is either identified or reasonably identifiable.
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled.
II. WHAT TYPES OF INFORMATION DO WE COLLECT?
Personal Information. The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, driver’s license and/or passport details, student ID number, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses, and telephone numbers. If you apply to access our services, we may collect details of your educational qualifications, enrolment details, academic results, banking and payment details, tax file number (TFN).
To help us improve our services, we may collect your responses to surveys and details about how, when and why you access our services.
If you apply for a job with us, we will collect the information you include in your application.
Sensitive Information. Sensitive information is personal information such as health information and information about the racial or ethnic origin that is generally afforded a higher level of privacy protection.
In order to comply with our obligations under Australian law, we may collect sensitive information on behalf of the Australian Government, including your language background, citizenship status, status as an indigenous Australian, disability status and health information.
We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.
III. INFORMATION OTHER THAN PERSONAL INFORMATION (“NON-PERSONAL INFORMATION”)
When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services and for marketing purposes. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
Site Visit Information. We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.
Cookies. A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our websites.
We collect cookies to enable the proper functioning and security of our websites, and to help us offer you a better browsing experience.
The information stored can be re-sent to our servers during the next website visit. A cookie file is stored in your web browser and allow us or a third party to make a record of your visit to improve future visits to our websites. Cookies will not record your email passwords or your bank account details. Cookies do not harm your computer.
The Success Institute uses the following types of cookies:
1. Functional Cookies
– Are essential for the proper functioning and security of our websites
– Do not collect any personal information
2. Analytical Cookies
– Help us detect any bugs and improve our websites
– Collect anonymous information about your visits to our websites
– Are never used for marketing purposes
3. Marketing Cookies and Other Cookies
– Store preferences based on previous visits to our websites
– Help us identify relevant e-mails, social media and banner ads for you
– Allow our partners to display personalised offers and advertisements on their websites
– Use information from third parties (for example, Google, Facebook) to personalise information displayed to you on our websites.
– All personalised cookies including marketing cookies and other cookies are blocked for users visiting our website from the EU region.
If you leave The Success Institute website and navigate to a third-party website, The Success Institute cannot be held responsible for the protection and privacy of any information that you provide to third party websites. Accordingly, we always encourage you to exercise caution and review the privacy statement applicable to the website you visit.
IV. HOW DO WE COLLECT PERSONAL INFORMATION?
The Success Institute applies safeguards and takes appropriate security measures to protect your personal information from misuse, loss, unauthorised access and disclosure.
The stored information is also archived in accordance with the Public Records Act 1973 (Vic), which determines when information should be retained or disposed of. Reasonable steps are taken to destroy or permanently de-identify your personal information when it is no longer needed for any purpose.
Personal information may be stored in hard copy documents, as electronic data, or in The Success Institute software or systems, including cloud or other types of network or electronic storage. Some of the ways The Success Institute seeks to protect personal information include:
– Privacy processes and the protection of information;
– Document storage and data security processes;
– Security measures for access to The Success Institute systems and networks;
– Controlling access to The Success Institute premises; and
– Website protection measures.
Where it is necessary to share your personal information with a contracted service provider or third-party, The Success Institute takes reasonable steps to ensure that there are appropriate safeguards in place to protect your personal information.
METHODS OF COLLECTION
We collect personal information in a number of ways, including:
– Directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our websites;
– From third parties, including our education providers, direct marketing database providers, government agencies, our related companies and your authorised representatives;
– From our own records of your use of our services.
Where we collect personal information directly from you, we will take reasonable steps to notify you of certain matters in a collection notice. We will do this at or before the time of collection, or as soon as practicable afterwards.
Where we collect information about you on behalf of the Australian Government, the collection notice may explain how the Australian Government will use and disclose your personal information. You should note that the Australian Government may use and disclose your personal information in ways that are different from how we use and disclose your personal information.
Where we collect information about you from your authorised representative, we will take reasonable steps to make sure that you are made aware of the collection.
V. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?
We require your personal information to fully and properly administer your enrolment or candidature in accordance with our policies, procedures and processes.
We also collect your information for a related purpose, such as to:
– inform you about global experiences and course opportunities, professional associations or future programs that may be of interest
– facilitate access to learning and general support services
– inform you about activities that may be of interest.
– Failure to provide the information requested may mean we cannot provide services to you such as enrolling you in a program or course of study or granting you access to systems and services to support our education provision to you.
– We will always try and collect the information directly from you. If you provide your information through an agent, we will only share information where we have a relationship with that agent and you have given your consent.
The main purposes for which we collect, hold, use and disclose personal information are:
– To identify you and verify your identity.
– To communicate with you about our services;
– To provide our services to you, including:
– Facilitating your enrolment in courses of study with provider institutions;
– Facilitating your access to education;
– Facilitating your communications with others via our website; and
– Obtaining payment for our services;
– to help us improve our services;
– for any other purposes that you have consented to.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.
You can opt-out of receiving these communications at any time, in the following ways:
– Contact us, and tell us;
– Use the unsubscribe facility that we include in our commercial electronic messages (i.e., email or SMS) to opt-out of receiving those messages.
VI. TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your personal information to any of the organisations that we deal with in the ordinary administration of our business, including:
– The Australian Government;
– Financial institutions;
– Our contracted service providers, including:
– Education providers and tutors;
– Information technology service providers (including cloud services providers);
– Marketing, communications and research agencies;
– Mailing houses, postal, freight and courier service providers;
– Printers and distributors of direct marketing material;
– External business advisers (such as recruitment advisers, auditors and lawyers).
– In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you.
We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
If you post comments or otherwise communicate publicly with other users via our website, any information about yourself that you include in the communication may be stored on the website and accessed by other users. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.
VII. DATA QUALITY AND SECURITY
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. Paper files may also be archived offsite in secure facilities. We take reasonable steps to:
Make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.
We process payments using Stripe and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.
While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (see contact section below).
You can also help to protect the privacy of your personal information by maintaining the confidentiality of your account (including your password), and by ensuring that you log out of your account on our website when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
VIII. RIGHT AND ACCESS TO INFORMATION
The Success Institute takes reasonable steps to ensure that personal information held is accurate, complete and up-to-date. The Success Institute relies on you to provide us with accurate and current information in the first instance, and to notify us when your circumstances or details change.
You have certain rights to seek access to the personal information we hold about you (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances, regardless of your location. You also have rights to withdraw your consent or request that we restrict how your information is used.
You may seek access to the personal information we hold about you or to update and correct your information. You may access and/or correct your personal information by directly contacting The Success Institute.
In some situations, access will not be appropriate, and you may be required to make a formal Freedom of Information request, for example, if a third party’s privacy is involved. The Freedom of Information Act (Vic) provides that where a document relating to the personal affairs of a person is released that person is entitled to request a correction where the information is inaccurate, incomplete, or out of date.
In certain circumstances, you can:
– Rectify personal information held about you where it is incorrect or incomplete (right to rectification)
– Request that your personal information be deleted if certain grounds are met (right to erasure)
– Restrict or object to how your personal information is used (right to object and restrict processing); and
– Obtain a copy of your data in a commonly used electronic form, or request that we share your personal information with any person acting on your behalf (such as agents, guardians, employers, government departments) (right to portability).
To exercise these rights, please contact us. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to make a complaint. We encourage you to contact us first, and we do our very best to resolve your issue.
IX. WEB PRIVACY COOKIES
The Success Institute may make a record of your visits to our websites and log information for statistical and system administration purposes, including but not limited to:
– Your server address
– Your domain name
– Your IP address
– The date and time of the visit
– The pages accessed and documents downloaded
– The address of your last site visited
– The type of browser used.\
If you are concerned that The Success Institute may have breached its privacy obligations or this Privacy Statement, please contact us. When contacting us, please provide as much detail as possible in relation to your issue or complaint.
The Success Institute takes privacy-related complaints very seriously and undertakes to resolve privacy complaints in a timely, fair and transparent way.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner or, in some instances, other regulatory bodies, such as the Victorian Health Services Commissioner or the Australian Communications and Media Authority.
XI. HOW TO CONTACT US
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details for privacy queries are set out below.
Success Technologies Pty Ltd ACN: 079 770 317. The Success Institute Pty Ltd.
Mail: P.O Box 2124 Prahran, Victoria, Australia, 3181